PRIVACY POLICY

1. Introduction

This Privacy Policy explains how personal data is collected, used, stored, and protected when you use this website, including any forms, funnels, or services connected to it.

By using this website, you agree to the collection and use of information in accordance with this policy.

2. Data Controller

The data controller responsible for your personal data is:

Contact email: [email protected]

3. What Data Is Collected

We may collect and process the following personal data:

Name

Email address

Phone number

IP address

Browser/device information

Any information submitted via forms

Communication history (email, SMS, messaging platforms)

Website usage data (via cookies and tracking technologies)

4. How Data Is Collected

Your data may be collected through:

Website forms

Landing pages and funnels

Appointment booking systems

CRM systems (including HighLevel or similar platforms)

Email, SMS, or messaging interactions

Cookies and tracking technologies

5. How Your Data Is Used

Your data may be used to:

Respond to enquiries

Deliver services or information requested

Send updates, marketing, or follow-ups

Manage appointments and communications

Improve website performance and user experience

Analyse behaviour and engagement

Maintain internal records

6. Lawful Basis for Processing

We process personal data under the following lawful bases:

Consent (e.g. marketing communications)

Contract (e.g. delivering a service)

Legitimate interests (e.g. improving services, follow-up systems)

Legal obligation (where applicable)

Consent must be freely given, specific, informed, and unambiguous.

7. Marketing Communications

You may receive marketing communications if you:

Opt in via a form

Request information

Engage with our services

You can unsubscribe at any time via links in emails or by contacting:

Contact email: [email protected]

8. CRM, Automation & Third-Party Tools

Your data may be processed using third-party systems, including:

CRM platforms (e.g. HighLevel or similar)

Email and messaging systems

Analytics and tracking tools

These providers process data on our behalf and are required to comply with data protection laws.

9. Data Sharing

We do not sell your personal data.

We may share your data with:

Service providers and software platforms

Legal or regulatory authorities (if required)

10. International Transfers

Your data may be transferred outside the UK.

Where this occurs, appropriate safeguards are in place, such as:

Standard Contractual Clauses

Adequacy decisions

11. Data Retention

We retain personal data only as long as necessary to:

Fulfil the purposes outlined in this policy

Meet legal or regulatory requirements

12. Data Security

We take appropriate technical and organisational measures to protect your data, including:

Secure systems and platforms

Access controls

Encryption where applicable

13. Your Rights

Under UK GDPR, you have the right to:

Access your personal data

Correct inaccurate data

Request deletion

Restrict processing

Object to processing

Request data portability

These rights must be clearly communicated to users.

To exercise your rights, contact:

Contact email: [email protected]

14. Cookies & Tracking

This website uses cookies and tracking technologies to:

Analyse traffic

Improve user experience

Support marketing efforts

You will be asked to consent to non-essential cookies when visiting the site.

15. Complaints

If you are not satisfied with how your data is handled, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

16. Updates to This Policy

This policy may be updated periodically. The latest version will always be available on this website.

TERMS & CONDITIONS

1. Introduction

These Terms & Conditions govern your use of this website and any services provided through it.

By using this site, you agree to these terms.

2. Use of Website

You agree to:

Use the website lawfully

Not misuse or attempt to disrupt the site

Not submit false or misleading information

3. Services

Any services or information provided are:

Subject to availability

Provided without guarantees of specific results

4. Intellectual Property

All content on this website is owned or licensed and may not be:

Copied

Distributed

Reproduced

Without permission.

5. Limitation of Liability

We are not liable for:

Losses resulting from use of the website

Errors or interruptions

Third-party services or platforms

6. Third-Party Platforms

This website may use third-party systems (e.g. CRM, booking tools, messaging platforms).

We are not responsible for their independent policies or performance.

7. Data & Privacy

Your use of this website is also governed by the Privacy Policy above.

8. Termination

We reserve the right to restrict or terminate access to the website if terms are breached.

9. Changes to Terms

We may update these Terms & Conditions at any time. Continued use of the website constitutes acceptance of any updates.

10. Governing Law

These Terms are governed by the laws of England and Wales.